We are looking for people of all ages to take part in an interview for 1 hour in London about banking.
Thursday 21st January 2016
Various times available throughout the day
Please answer the questions below.
Working status i.e. full time, part time, etc
Occupation and job title of chief income earner in the household:
Who do you hold your main/primary bank account with?
Which of the following methods best describe how you receive your statements?
Paper statements only
Receive paper statements and online statements
Online statements only
None of the above
How many hours, on average, per week do you use the internet?
Which of the following do you do online?
Are you registered for online banking with your bank? Yes/No?
Which of the following statements best describes how you manage your main/primary bank account?
I mainly use a desktop/Laptop to manage my accounts
I mainly use the Mobile Banking app to mange my accounts
I tend to speak to an advisor over the phone to manage my accounts
I tend to go into a branch to speak to an advisor
I tend to communicate with the bank in writing
Which of the following best describes the reasons why you tend to speak with an advisor in the bank branch/over the telephone, as opposed to internet banking?
I prefer to visit a branch/call an advisor to resolve more complex issues
I have security concerns about internet banking
I am afraid that I can make a mistake with internet banking transactions
I prefer to deal direct with customer service
Please forward this on to anyone you know who may be interested.
Unfortunately, it is impossible to reply to all emails or phone messages. We receive lots of responses to researches that are emailed out. You will be contacted by phone if your application is successful. However, we apologise if you do not hear from us, but please keep trying for future projects that are sent out.