We are looking for males and females of all ages to take part in an interview for 45 minutes in London about internet banking.
Friday 8th July 2016
£40.00 + £10 for arriving early
Various time slots available between 9.45am and 4pm
Please answer the questions below.
Working status i.e. full time, part time, etc
Occupation and job title of chief income earner in the household:
Which bank do you hold your main/primary current account with?
Which other banks do you hold current accounts that are not your main accounts?
When was the last time you made a bank transaction with your bank?
How many existing direct debits or standing orders do you have set up on your main current account?
Are you currently registered for internet banking with your main current account? Yes/No?
When did you last access your bank account through internet banking?
When you have a question /query regarding your main bank account which of the following methods best describes how you resolve this?
I call my bank to speak to a customer service advisor
I go in to the branch to speak to someone face to face
I search for solutions online or on my smartphone and only call the bank or go in to the branch to speak to a customer advisor when I get frustrated
It depends on how comfortable I feel about finding a solution. Sometimes I use the mobile phone app or log onto internet banking and at other times I prefer to speak to someone either face to face or on the phone
Which of the following have you done in a branch of your main bank account in the last 12 months?
Pay a cheque in
Set up a standing order
Make an international payment
To discuss and set up an overdraft
To apply for a personal loan
Other reason – Please specify
I have not been in to a branch in the last 12 months
Which make and model of mobile phone do you have?
Which of the following statements best describes how you currently manage your accounts?
I mainly use a desktop/laptop to manage accounts online
I mainly use my smartphone to manage my accounts
I tend to speak to an advisor over the phone to manage my accounts
I tend to go in to a branch to speak to an advisor
Please tell us if there are any banks that you would never consider using in the future.
We will be looking for an all-day standby from 9.30am – 4.30pm. You would receive £100. Are you willing to apply for this and be at the London venue all day? Yes/No?
Please forward this on to anyone you know who may be interested.
Unfortunately, it is impossible to reply to all emails or phone messages. We receive lots of responses to researches that are emailed out. You will be contacted by phone if your application is successful. However, we apologise if you do not hear from us, but please keep trying for future projects that are sent out.