MARKET RESEARCH – Project Non Online

We are looking for males and females aged 18+ to take part in an interview in London for 45 minutes about financial products

Please answer the questions below.

Name:

Telephone number:

Home Postcode:

Age:

Highest level of education achieved?

Occupation:

Job Title:

Industry:

Working status i.e. student, full time, part time, etc

Occupation and job title of chief income earner in the household:

Who do you live with in your home?

If you have children, please tell us their ages.

Which bank do you hold your main primary bank with?

Which banks do you hold savings accounts with?

Which banks do you hold credit cards with?

Which of the following methods did you use to open your current account with?

• In branch
• Via telephone banking
• Online

Which of the following methods did you use to open your savings account with?

• In branch
• Via telephone banking
• Online

Which of the following methods did you use when taking out your credit card?

• In branch
• Via telephone banking
• Online

Is your main current account a?

• Sole account
• Joint account

Are you the sole card holder for your credit card? Yes/No

Is your savings account?

• Sole account
• Joint account

When did you last make a transaction on your main primary current account?

Are you registered for Internet online banking for your main current account? Yes/No?

Have you ever been registered for internet online banking in the past? Yes/No?

Which of the following statements applies to you?

• I mainly use a desktop PC to manage my accounts online
• I mainly use my smartphone to manage my accounts
• I use both a desktop/laptop and my smartphone to manage my accounts
• I tend to speak to an advisor over the phone to manage my accounts
• I tend to go in to a branch to speak to an advisor

How confident are you doing the following tasks online. Please use a scale of 0-5 (0=unable to do at all and 5= expert)

• Send an email
• Delete all spam emails
• Find stuff using a search engine such as Google
• Watch a video on YouTube or iPlayer
• Fill out an application form or buy something online
• Use a mobile app
• Evaluate whether a website is safe and can be trusted

Have you ever taken part in a live webchat with a customer service agent online before? Yes/No?

Please forward this on to anyone you know who may be interested.
 

Unfortunately, it is impossible to reply to all emails or phone messages.   We receive lots of responses to researches that are emailed out. You will be contacted by phone if your application is successful. However, we apologise if you do not hear from us, but please keep trying for future projects that are sent out.

We look forward to hearing from you.
 
Kind regards,
 
 
Daliah Salem
trend MARKET RESEARCH LTD