MARKET RESEARCH – Project Mobile Phone Workshop

We are looking for males and females aged 18+ to take part in a group workshop in London for 4 hours about mobile phones.

Please answer the questions below.

Name:

Telephone number:

Home Postcode:

Work Postcode:

Age:

Occupation:

Occupation of chief income earner in the household:

Working status i.e. Student, Full time working, part time working, etc.

Who do you live with at home?

If you have children, please tell us their ages.

Which make and model mobile phone do you currently own and use?

What mobile network are you on?

When did you last upgrade your contract or take out a new contract?

Which network were you with prior to the network you are currently with?

Where did you purchase your most recent contract from?

• O2
• Vodafone
• Three
• EE
• Carphone Warehouse
• Apple
• Samsung
• Other

Did you visit your network provider’s website or store as part of your initial research when you last upgraded yes/no?

If so, which method did you visit?

• I popped into the store
• I visited the website
• I called the network provider to speak to someone
• I spoke to someone from the network provider’s webchat
• I contacted someone from the network provider’s social media
• None of the above

What is your data allowance currently?

• Less than 1GB
• 1-5GB
• 6-10GB
• Over 10GB

What contract plan are you currently on?

• Pay monthly which includes the phone as part of it
• SIM only
• Pay as you go

How did you purchase your last contract/upgrade?

• Online
• In-Store
• Over the phone
• Via Webchat
• Via network provider’s app
• Other