MARKET RESEARCH – Project Energy Supplier

We are looking for people aged 18-70 to take part in an online diary about energy suppliers.

This could last between 1-3 months.

You will be required to keep an online diary by downloading an app onto your phone and completing several tasks which include texting, taking pictures, and videoing yourself on your phone.

Please answer the questions below.

Name:

Telephone number:

Home Postcode:

Age:

Ethnicity:

Occupation:

Job Title:

Industry sector:

Occupation of chief income earner in the household:

Working status i.e. Student, Full time working, part time working, etc.

Who do you live with at home?

If you have children, please tell us their ages.

Which make and model of mobile phone do you currently use?

How COMFORTABLE do you feel when undertaking the following tasks when using your phone?

• Sending texts
• Taking selfie photos
• Taking selfie videos

Who is responsible for choosing which energy supplier you use?

Which of the following statements best reflects how often you tend to switch your energy supplier (PLEASE ONLY CHOOSE ONE)

• I switch more often than every year
• I switch every 12 months
• I switch every 2 years
• I switch every 3 years
• I switch less often than every 3 years
• Have never switched
• Other

When was the last time you switched your energy supplier?

• I am in the process of switching energy providers?
• Within the last week
• Within the last 2 weeks
• Within the last month
• Within the last 3 months
• Within the last 6 months
• Within the last 12 months
• Over 12 months ago

If you have made a switch in the past, who did you switch to (company name)?

When did you switch?

Which company did you switch from?

What was the reason of you switching energy suppliers?

• Moving house
• Seen a better price
• Incentivised (offer or reward for switching)
• Bad experience
• Bad press about the energy supplier
• My bill was too high
• Prices had gone up
• My agree tariff had come to an end
• Other

Which type of tariff are you currently on with your new energy supplier?

• Fixed term tariff (a tariff that is set for a certain period of time e.g., 1 year, 2 years etc)
• Standard (variable) tariff (a tariff where you are not locked into a contract for a stated period)
• Other

How do you currently pay your energy bill?

• Monthly direct debit
• On receipt of a bill
• Variable direct debit (dependent on meter reading)
• Prepayment card
• Other

Which of the following statements best describes the stage you are at with signing up to your new energy supplier?

• I have just completed the initial sign up registration
• I have been informed that my energy supplier is checking my credit
• I have received my welcome information in the post
• I have received a confirmation that my energy account is set up
• I have received information confirming that my energy supply has begun
• I have received my first energy bill

Through which channel did you join your new energy supplier?

• Through price comparison website e.g. Uswitch
• Online direct via energy supplier website
• Contracted directly by email
• Over the phone
• Other

There may be a further opportunity for a second stage which will be a filmed interview in your home for 90 minutes at a later date – incentive £40.00 – you will be audio and video recorded and have photos taken – would you be available to take part in this YES/NO?

Please forward this on to anyone you know who may be interested.

Unfortunately, it is impossible to reply to all emails or phone messages.   We receive lots of responses to researches that are emailed out. You will be contacted by phone if your application is successful. However, we apologise if you do not hear from us, but please keep trying for future projects that are sent out.

We look forward to hearing from you.
 
Kind regards,
 
 
Daliah Salem
trend MARKET RESEARCH LTD