MARKET RESEARCH – Project Pen

We are looking for males and females aged 18-55 to take part in an interview for 1 hour in London about banking.

Please answer the questions below.

Name:

Telephone number:

Home Postcode:

Age:

Ethnicity:

Occupation:

Job Title:

Industry sector:

Occupation of chief income earner in the household:

Working status i.e. Student, Full time working, part time working, etc.

Which of the following describes your total annual household income?

• Under £20k
• Over £20k

Are you affected by any of the following disabilities or cognitive conditions?

• Vison
• Hearing impairment
• Verbal impairment
• Mobility
• Dexterity
• Learning difficulty
• Memory disorder
• Social/behavioural disorder such as autism, ADHD, Asperger’s syndrome, etc
• None of the above

Which bank do you hold your main bank account with?

Which other banks do you hold an account with?

When did you last make a bank transaction?

How many direct debits/standing orders do you have set up on your main bank account?

Are you registered for internet banking? Yes/No?

Which of the following online banking activities do you do?

• Checking balance
• Transferring money between accounts
• Making payments
• Applying for additional financial products
• Other – Please specify

How often do you use internet banking?

Which of the following best describes how much internet banking you do on your account?

• Under 30%
• Over 30%

How confident are you using the internet?

Which of the following best describes how you prefer resolving issues with your bank account?

• I prefer to solve the issue by searching online
• I prefer to use offline methods such as going in to a branch

Which of the following do you do when making payments to a company or a person?

• Online bank transfer
• Direct debit
• Standing order
• Cash
• Cheque
• Paypal

Please forward this on to anyone you know who may be interested.

Unfortunately, it is impossible to reply to all emails or phone messages.   We receive lots of responses to researches that are emailed out. You will be contacted by phone if your application is successful. However, we apologise if you do not hear from us, but please keep trying for future projects that are sent out.

We look forward to hearing from you.
 
Kind regards,
 
 
Daliah Salem
trend MARKET RESEARCH LTD