MARKET RESEARCH - Project Maud

We are looking for people aged 18+ to take part in a 2 part research in London to talk about banking and fraudulent activity on bank accounts.

Please ensure that you will be available for both parts of this research before applying. The 1st phase will be a 1 hour interview, The 2nd part will be a 2 hour focus group.

LOCATION:		1st phase will be held in London WC2, 2nd phase will be held in London E1.
DATE:		Interview will be w/c Monday 13th October 2014. Focus group will be on Thursday 23rd October 2014
TIME:		Various times available for the interview TBA. The focus group will be at 12 noon.
INCENTIVE:		Interview - £40.00 Focus Group - £80.00

Please answer the questions below.

Name:

Telephone Number:

Postcode:

Age:

Occupation:

Which bank do you hold your main current account with?

Which type of account do you hold? I.e. personal, premier, business, etc...

Have you experienced any fraud related activity on your current account? If yes, please tell us how long ago this happened.

Please give us a brief description of the type of fraud that happened, how you discovered the fraud on your account, what action you took following discovery of the fraud and how you felt about the situation at the time.

Which of the following applies to you regarding fraud on your account? Please select as many that apply.

I have had my debit card purchase transaction stopped by my bank due to suspected fraud and this caused embarrassment/disruption.
I had to prove to my bank that a transaction was not fraudulent and the resolution was not immediate.
My bank had to pay out due to fraud on my account
My bank prevented attempted fraud on my account
I identified the fraud/attempt of fraud on my account via an anomalous transaction on a statement or via a lost/stolen card.
My bank informed me that that fraud had been carried or attempted on my account.
I was satisfied with the way my bank handled my case.
I was dissatisfied with the way my bank handled my case.

Are you currently in dispute with your bank about paying out for fraud?

Please forward this on to anyone you know who may be interested.

Unfortunately, it is impossible to reply to all emails or phone messages. We receive lots of responses to researches that are emailed out. You will be contacted by phone if your application is successful. However, we apologise if you do not hear from us, but please keep trying for future projects that are sent out.

We look forward to hearing from you.

Kind regards,

Daliah Salem
trend MARKET RESEARCH LTD