MARKET RESEARCH - Project Banking 2015

We are looking for people aged 30-60 to take part in a 2 part research about banking. We are looking to speak to people who hold a Premier bank account.

Please ensure that you will be available for both parts of this research before applying. The 1st phase will be a 1 hour interview in London; the 2nd part will be a 3.5 hour workshop in Northampton.

LOCATION:		1st phase will be held in London WC2, 2nd phase will be held in Northampton NN12.
DATE:		Interview will be held between Wednesday 14th January and Friday 16th January 2015. The workshop will be on Thursday 22nd January 2015
TIME:		Various times available for the interview TBA. The workshop will start at 11am.
INCENTIVE:		Interview-£50.00 Workshop - £200.00 + £20 Travel expenses.

Please answer the questions below.

Name:

Telephone Number:

Postcode:

Age:

Occupation:

Who do you live with in your household?

If you have children, please tell us their ages.

Which of the following applies to you?

Homeowner with mortgage
Own home with no mortgage
Privately rent
Rent from council/Social housing

Which of the following brackets does your personal income fall?

Under 75k
£75k-£100k
£100k-£150k
£150k-£200k
£200k-£250k
£250k+

Which bank do you hold your main current account with?

Which type of accounts do you hold? I.e. personal, premier, business, etc...

Please tell us the exact name of the premier bank account that you hold i.e. Premier Current Account, Premier Life Account, Premier Select, Premier Plus, International Bank Account, Private banking, Black Account, etc…

Which of the following interactions, if any, have you experienced with your bank in the last 6 months?

Spoken to staff at the bank about a possible new product
Taken out a new product/service
Spoken to staff at my bank about closing a product/account
Queried a transaction with a member of staff at my bank
Queried overdraft charges with a member of staff at my bank
Contacted a member of staff at my bank about making a claim on an insurance policy
Reported a lost/stolen card to a member of staff at my bank
Dealt with a member of staff at my bank to order a new debit/replacement debit card
Reported suspect fraud on my bank account
Queried a declined transaction/card payment with a member of staff at my bank
Checked some details on a product I hold with my bank
Met face to face with a member of staff at my bank to review my finances
Encountered new ways of dealing with my bank branch i.e. reduced counters, more machines, etc...
Had help with online banking/Mobile banking via helpline or banking staff
Had contact with member of staff at my bank for other reasons than day to day traditional banking
Had contact with my Premier Banking manager for reasons other than ‘transactional’ banking

Please tell us when you last had contact about one of the above with your bank.

Please tell us what the most recent reason was for you having contact with your bank.

Have you got any outstanding/ongoing issues/queries with your bank at the moment? Yes/No?

Please forward this on to anyone you know who may be interested.

Unfortunately, it is impossible to reply to all emails or phone messages. We receive lots of responses to researches that are emailed out. You will be contacted by phone if your application is successful. However, we apologise if you do not hear from us, but please keep trying for future projects that are sent out.

We look forward to hearing from you.

Kind regards,

Daliah Salem
trend MARKET RESEARCH LTD