We are looking for people to take part in an interview in London for 1 hour about Banking. You may also be required to attend a 2 hour group discussion in London on a different date as a follow up interview. Please ensure you are available for both interviews before applying for this study.
1st interview – London W1. Group discussion will be held in Canary Wharf, London E14
1st interviews will be held w/c Monday 19th October – TBA. Group discussion will be on Monday 26th October 2015
1st interview - £40.00. Group discussion - £100.00
Various time available throughout the day for the 1st interview. Group discussion will be at 1pm
Please answer the questions below.
Occupation of chief wage earner in the household:
Who do you live with in your household?
If you have children, please tell us their ages.
Which bank do you hold your main current account with?
Which banks do you hold debit cards with?
Which, if any, have you experienced in the last 6 months with your current account?
Bill payments or fund transfers not happening as expected
Payment taken from wrong account or made to wrong recipient
Payments taken twice
Wrong amount taken
Incomplete or incorrect details for recipient entered meaning the payment never made it or was made to the wrong recipient
Used incorrect details from pre populated list in online banking i.e. when trying to pay a utility bill, etc meaning that the payment made it to the wrong recipient
Unexpected delays in payments or transfers
Someone in branch entered wrong details of a cheque/credit
Cheque paid in via counter/machine and credit to account went missing
Significant delay in processing a cheque
Cheque rejected because unable to match signature with that on bank’s system
Instruction to cancel a direct debit was not actioned or delayed, meaning payment was still made
Error introduced when payment of a standing order was instructed such as from wrong account, to wrong payee, for wrong amount, wrong start date, wrong frequency
Instruction to amend or cancel a standing order not actioned
Standing order not set up because not verified on banking system
If you have experienced any of the above, where did this problem occur?
Over the phone
Elsewhere i.e. customer not present
Did you contact your bank about this issue? Yes/No?
How did you contact your bank?
Over the phone
Did the issue cause any embarrassment or inconvenience? Yes/No?
Please give a brief description of the embarrassment/inconvenience caused
How satisfied were you with the way your bank dealt with the issue?
Please forward this on to anyone you know who may be interested.
Unfortunately, it is impossible to reply to all emails or phone messages. We receive lots of responses to researches that are emailed out. You will be contacted by phone if your application is successful. However, we apologise if you do not hear from us, but please keep trying for future projects that are sent out.