MARKET RESEARCH – Project Complaint

We are looking people aged 25-75 to take part in a group discussion for 2 hours in London about customer complaints.

Please answer the questions below.

Name:

Telephone number:

Postcode:

Age:

Occupation:

Job Title:

Industry sector:

Who do you live with in your household?

If you have children, please tell us their ages.

Who is responsible for financial decisions in your household?

Who do you hold a current account with?

Which of the following financial products do you hold?

• Current account
• Saving account
• Investment product
• Credit card
• Mortgage
• Personal Loan
• Insurance

When, if ever, did you last file a complaint to your bank?

Did your complaint?

• Take less than 48 hours to resolve
• Longer than 48 hours to resolve

Please tell us briefly about the nature of your complaint i.e. complaining about a rude member of staff, a huge overdraft bill, etc..

Which of the following methods did you use to make your complaint?

• Telephone
• Online/via a website
• In branch

Please forward this on to anyone you know who may be interested.
 

Unfortunately, it is impossible to reply to all emails or phone messages.   We receive lots of responses to researches that are emailed out. You will be contacted by phone if your application is successful. However, we apologise if you do not hear from us, but please keep trying for future projects that are sent out.

We look forward to hearing from you.
 
Kind regards,
 
 
Daliah Salem
trend MARKET RESEARCH LTD