We are looking for males and females aged 18-60 to take part in an interview for 1 hour in London about banking
You will be asked to access your online account during the interview session. Please do not apply for this research if you are not able or willing to this. You will not be asked to make any transactions during the research.
Friday 13th November 2015
£50 + £10 for prompt arrival.
TBA – Slots available throughout the day.
Please answer the questions below.
Occupation and job title of chief income earner in the household:
With which bank do you hold your main current with?
Are you registered for online banking? Yes/No?
How often do you use online banking?
Please confirm that you know your User ID, Password and memorable information when accessing online banking.
How often do you make bank transactions? (I.e. paying people, moving money between accounts, paying bills, setting up direct debits, etc).
How many existing direct debits or standing orders do have set up on your bank account that are currently active?
Which of the following statements best describes how you manage your banking?
I mainly use a desktop/laptop to manage my online banking
I mainly use the Mobile Banking app to manage my accounts
I use an internet browser to access and manage my account
I tend to speak to an adviser over the telephone to manage my accounts
I tend to go into the branch to speak to an adviser
If required, we may need to recruit an all day floater (will be required to be at the venue from 8.45am-6pm and used a spare participant if needed). You would receive £100.00. Please indicate here if you would be available for this on November 13th. Yes/No?
Please forward this on to anyone you know who may be interested.
Unfortunately, it is impossible to reply to all emails or phone messages. We receive lots of responses to researches that are emailed out. You will be contacted by phone if your application is successful. However, we apologise if you do not hear from us, but please keep trying for future projects that are sent out.